Honda Paying for Lock Issue

Honda is paying for repairs that are impacting thousands of their CR-V crossover models. The trouble has been bothering owners of the CR-Vs for over 18 months. Many have had to call in a locksmith to help them resolve the issue prior to Honda’s response.

There is a part inside the door of the car called the actuator. The faulty part causes the door to lock while the vehicle is running. Customer Amanda Morrison paid a locksmith for the fix. She felt it was important to get it fixed immediately because it could cause a safety hazard.

“It’s a safety issue, too. If the car catches on fire, we may not get out in time because you have to hit it just right and time it just right to open the doors,” said Morrison.

Honda is now fixing the locks on cars, even those that are not showing the same issue. A warranty covering the locks is also being extended for 3 years. They are also reimbursing consumers who had to pay for the repairs on their own.

Posted on October 7, 2014 at 10:00 AM